► PNB Launches WhatsApp Banking for Convenient Services Punjab National Bank (PNB) now offers WhatsApp banking services, providing customers with a convenient and accessible way to manage certain banking operations directly through the popular messaging app. This initiative aims to enhance customer experience by bringing essential banking services to their fingertips, 24/7. Key Features and Benefits: Ease of Access: Customers can avail banking services without needing to visit a branch or log into a separate banking app. 24/7 Availability: Services are accessible round-the-clock, offering flexibility to users. Secure Platform: PNB assures that transactions and communications via WhatsApp banking are secure. Range of Services: Customers can perform various non-financial and some financial transactions (details below). How to Activate and Use PNB WhatsApp Banking: Save the Official PNB WhatsApp Banking Number: The primary official PNB WhatsApp banking number is +91-9264092640. Some sources also mention 8448181813 or 8929047000 as numbers used for PNB's digital services, but it's best to confirm the active WhatsApp banking number from the official PNB website or your branch. Initiate a Conversation: Open WhatsApp, find the saved PNB contact, and send a "Hi" or "Hello" message to start the interaction. Follow On-Screen Instructions: The PNB chatbot will then guide you through the available services and options. You will typically need to confirm your customer ID and OTP for authentication for certain services. Services Offered (Typically Include): While the exact list of services can be updated by the bank, PNB WhatsApp banking generally offers: Account-Related Services: Balance Inquiry Last 5 Transactions (Mini Statement) Cheque Book Request Stop Cheque Payment Cheque Status Information Services: Information on banking products (Savings Accounts, Deposits, Loans etc.) Locate nearest PNB Branch/ATM Information on digital products Check loan eligibility Details on latest offers and schemes Other Services: Debit card related queries (e.g., hotlisting, green pin generation - may redirect or provide info) Registering complaints or feedback Important Considerations: Ensure you are using the official PNB WhatsApp banking number to avoid scams. Verify this on the PNB official website. Do not share sensitive information like PINs or passwords via WhatsApp. PNB will never ask for this information. For complex transactions or issues not resolvable via WhatsApp banking, you may need to use other PNB digital platforms like PNB One app, internet banking, or visit a branch. PNB's WhatsApp banking service is part of its broader strategy to leverage digital channels for improved customer convenience and accessibility. PNB WhatsApp Banking: Convenient Banking on Your Fingertips Punjab National Bank (PNB) offers a convenient WhatsApp banking service, allowing both customers and non-customers to access a range of banking services and information directly through the popular messaging app. This service is available 24/7, including holidays, on both Android and iOS devices. Key Features and Services: For PNB Customers: Account Services: Check account balance, view the last 5 transactions, request a cheque book, and stop a cheque. Statement & Certificate Downloads: Download account statements (for various periods up to 90 days) and interest certificates for loans or deposits. These are delivered as password-protected PDF files directly on WhatsApp. For Non-Customers: Information Services: Inquire about opening an account online, learn about the bank's deposit and loan products, get details on digital products, and access information related to NRI services. Locate PNB: Find nearby PNB branches and ATMs. Accessibility: Available 24/7. Security: Messages are end-to-end encrypted. However, users are advised to review the terms and conditions before starting. Cost: Currently, there are no charges for using PNB's WhatsApp banking services. Notifications: Users can opt-in or opt-out of receiving bank updates and notifications through the "My Settings" option within the WhatsApp banking service. How to Register and Use PNB WhatsApp Banking: Save the Official Number: Add PNB's official WhatsApp banking number, +919264092640, to your phone's contact list. Verify Authenticity: Before initiating a conversation, ensure you see a "green tick" alongside Punjab National Bank's profile name on WhatsApp. This verifies that it is a genuine PNB account. Start the Conversation: Open WhatsApp, find the saved PNB contact, and send a message like "Hi" or "Hello." OTP Verification (for first-time users): You may receive a One-Time Password (OTP) on your registered mobile number for initial verification. Enter the OTP to proceed. Navigate the Menu: You will receive a menu of available services. Follow the on-screen prompts to select and use the desired service. Important Note: While PNB uses another number (95400-04677) for sending important updates, the interactive banking services are exclusively available on +919264092640. PNB's WhatsApp banking offers a quick and easy way for users to manage certain banking needs and access information without needing to visit a branch or log in to traditional internet banking platforms.
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